🔄 Dhayu Health Mix - Return & Refund Policy

 

1. Eligibility for Returns

✅ Accepted Reasons:

  • Wrong product delivered

  • Damaged/leaking package (must report within 24 hours of delivery)

  • Expired product (unopened)

❌ Not Accepted:

  • Opened or used products (for hygiene reasons)

  • Change of mind / flavor preference

  • Normal packaging wear (minor dents)

2. Return Process

  1. Email us at support@dhayuhealthmix.com within 3 days of delivery with:

    • Order number

    • Photos of issue (damaged/unopened product)

  2. We’ll approve & share a return pickup address.

  3. Courier charges for returns are borne by the customer (unless our mistake).

3. Refund Timeline

  • 7 business days after we receive the returned product.

  • Refunds are processed to your original payment method.

4. Non-Returnable Items

  • Opened health mix packets (even if unused)

  • Gift boxes if seal is broken

  • Discounted/clearance items

5. Contact Us

For urgent issues, WhatsApp: +91 6374 082 653 (10 AM – 6 PM IST).

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